CigarOutlet.com is committed to enforcing laws prohibiting tobacco sales to minors. We do not sell cigars or tobacco-related accessories to anyone under the age of 21. Our products and services are intended for adults only.

If you are under 21 years of age, please leave this site immediately.

Our Commitment to Responsibility.

To ensure trust in every relationship and fulfill our responsibilities to the general public, we partner with EVS (Electronic Verification Systems, LLC) — a highly trusted, third-party, non-affiliated company — to perform identity and age verification services.

How EVS Age Verification Works

The EVS verification process, known as IdentiFraud, quickly confirms your identity and age by cross-referencing your name, address, and date of birth with multiple public, private, and credit-related databases.

Is My Information Secure?

Absolutely. All information is protected with 256-bit encryption. EVS does not store, sell, or share your data with any third parties. Your data is sensitive and treated with the highest level of security to ensure it remains safe.

What Happens If I Cannot Be Verified?

In some cases, when the primary verification method fails, EVS will prompt a Knowledge-Based Authentication (KBA)process. You’ll be asked a brief series of questions that only you can answer.

If verification is still unsuccessful, we will contact you via phone and email to complete the process. This may require submission of a state-issued driver’s license or another form of government-issued ID to verify your date of birth.

These extra steps are only required when authentication data is limited and affect only a small number of customers.

Non-U.S. Customers

CigarOutlet.com’s EVS IdentiFraud technology is designed to verify individuals with U.S.-based records. Residents and customers outside the United States will be required to complete a manual review and verification process.

Contact Cigar Outlet

We’re happy to help with any questions regarding your verification process.

Phone: (800) 730-2087
Email: support@cigaroutlet.acgile.org

Or, use our convenient contact form below.

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